COVID-19 | The Kia Promise
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COVID-19 |
The Kia PromiseSafeguarding your Kia warranty.
Caring for you.
Still taking care of your Kia - and you
The current coronavirus (COVID-19) pandemic is causing many worries for all of us. Your family and loved ones are naturally your main concern. However, the more we can do to make any part of your life less difficult during these challenging times, the better.
That is why we are making the Kia Promise to you.
The Kia Promise Program is an extended warranty service, ensuring that your Kia is still protected if its original Kia warranty expires. This means that warranty repairs which cannot be carried out due to the pandemic will be honoured under the original warranty terms, even if the warranty expires beforehand see below
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Meanwhile, in any part of our dealership or service network which remains open, we are adhering to strict hygiene and cleanliness measures. For customers’ cars, these include wiping steering wheels, buttons/switches, handles and keys etc. with disinfectant.
The President of Kia Corporation is determined that Kia owners should be supported during the coming months. Read his letter addressed to our valued customers.
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Important information about your warranty and service conditions
If your original Kia warranty expires between 1 February 2020 and 30 May 2020, we will extend its coverage until 30 June 2020. If you are unable to take your car to a Kia dealership for warranty repairs, they will be honoured under the warranty and service conditions until that date. Your dealer will answer any questions you may have.
YOUR FREQUENTLY ASKED QUESTIONS
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How to contact us
Your dealer is always the best person to contact first. You can find your nearest or preferred dealer using the Find a dealer button. Alternatively, please contact the Kia call centre on 0000 000 0000.
Find out more about Kia 7 Year Warranty
